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Oklahoma State University
Tulsa, OK, United States
12 days ago
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Roanoke Area, VA, United States
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Oklahoma State University
Tulsa, OK, United States
30+ days ago
Virginia Tech
Blacksburg Area, VA, United States
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Oklahoma State University
Tulsa, Oklahoma, United States
12 days ago

Description

Position Details

Req ID:

req10281

Position Title:

Patient Service Representative-Neurology

Position Type:

Staff Full-Time

Position Number:

GS9946

OSU Campus:

Center for Health Sciences - Tulsa

Department:

Department of Medicine

Location Address:

1111 W. 17th St.
Tulsa, Oklahoma, 74107
United States

Hiring Supervisor:

Hiring Range:
(Contingent upon available funding):

11.80 - 13.15, Hourly

Work Schedule:

Typically 8 hours/day, 5 days/week

Faculty Appt Period:

Job Summary:

Job Summary:
The Patient Service Representative is primarily responsible for ensuring high quality customer service and continuation of care. The Patient Service Representative is utilized in performing typical front office functions and referrals. The Patient Service Representative is under the overall on-site supervision of the Practice Administrator.

Patient Service Representative must have knowledge of all areas related to insurance and front office work. Excellent customer service skills and good communication skills. Ability to multi-task while providing good patient care. Good computer skills and ability to learn new computer systems as needed. Primary skills include verbal and written communication with patients to promote continuity of care and follow-up as well as daily retrieval and scanning/filing of clinical encounter forms and reports for use by clinic staff during patient care activities.

Environmental Hazards:
Possible exposure to hazardous material, hot and cold, blood borne pathogens.

Physical Requirements:
Ability to lift and carry 8-10 pounds, stoop, reach, stand, walk, finger, grasp, feel, talk, hear, see, and perform repetitive motions with or without reasonable accommodations.

Special Instructions to Applicants

IMPORTANT! APPLICANTS PLEASE READ !
For full consideration, please ensure all employment history is correct and complete. An Edit button (on the right) is available which allows you to add information.

In addition, OSU Medicine's Customer Service Philosophy is:

"We enrich lives by providing compassionate care and amazing service to every life we touch."

We achieve our service standards with employee behaviors centered on safety , courtesy , presentation , and efficiency .

Safety is:

-Be aware of environment
-Be intentional in your actions
-Ensure accuracy
-Mitigate potential hazards

Courtesy is:

-Welcome and actively engage in a friendly and respectful manner
-Be responsive, polite, and helpful
-Smile
-Demonstrate care and concern
-Show appreciation and say "Thank You"

Presentation is:

-Be professional
-Have a clean and neat appearance
-Maintain a clean and organized work area
-Remember what you represent at all times

Efficiency is:

-Respond to needs in a timely manner
-Organize and prioritize your work
-Be available and respect others' time
-Be innovative

Education & Experience

Position Qualifications:

Requirements:
-High School Diploma/GED
-Six (6) months related job experience in a medical office or equivalent
-Strong interpersonal and communication skills

Preferred:
-Experience working with computers and software, performing data entry, answering the telephone, and scheduling appointments
-Ability to take telephone messages and have an understanding of medical terminology
-Experience with Electronic Medical Records; EPIC highly desirable

Oklahoma State University, as an equal opportunity employer, complies with all applicable federal and state laws regarding non-discrimination and affirmative action. Oklahoma State University is committed to a policy of equal opportunity for all individuals and does not discriminate based on race, religion, sex, color, national origin, marital status, sexual orientation, gender identity/expression, disability, or veteran status with regard to employment, educational programs and activities, and/or admissions. For more information, visit http://eeo.okstate.edu .

Job Information

  • Job ID: 59166337
  • Location:
    Tulsa, Oklahoma, United States
  • Position Title: Patient Service Representative-Neurology
  • Company Name: Oklahoma State University
  • Job Function: Additional Opportunities
  • Job Type: Full-Time
Education / Teaching / Administration
Stillwater , OK , US

Oklahoma State University is a modern land-grant university that prepares students for success. OSU is America’s Brightest Orange. Through leadership and service, OSU is preparing students for a bright future and building a brighter world for all. As Oklahoma’s only university with a statewide presence, OSU improves the lives of people in Oklahoma, the nation, and the world through integrated, high-quality teaching, research, and outreach. As one of the most beautiful and affordable universities in the nation, OSU has more t...

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